MERCKU SUPPORT

Let's get you connected.

Setup, troubleshooting, downloads, and help with your order.

Try:

Explore the help center

SetupSet up your Mercku router

Find the quickstart guide for your model before connecting your new router.

TroubleshootingMy router is offline

Check your modem connection and Ethernet cable. If the issue persists, contact support with your model and symptoms.

DownloadsFirmware and hardware versions

Match firmware to your exact model and hardware version. The download center lists versions separately.

SetupAdd a mesh node

Check compatibility with your existing router before choosing or pairing a node.

TroubleshootingMercku app sign-in help

Use the password recovery option in the app. Contact support if you cannot access your account email.

OrdersShipping and delivery

For an existing order, use your shipping confirmation or contact support with your order number.

OrdersReturns and warranty questions

Have your order details or proof of purchase ready when contacting support.

DownloadsM6s guides and datasheets

Find M6s documentation in the product download center.

DownloadsM6 guides and datasheets

Find setup and product documentation for your M6 router.

DownloadsM2 Queen and Bee resources

Keep support for your existing M2 system within reach, even as the store lineup evolves.

Tell the Mercku team your model, what happened, and any order details. For firmware questions, include your hardware version.

Guides and firmware open on the Mercku company website.